Frequently Asked Questions

This page covers some of the most frequently asked questions. If you can’t find an answer to your question, please contact us at support@bytetree.com. If you are a ByteTree Premium subscriber, please include the email address used when you signed up for your account.

Newsletters and Research

What's included in ByteTree Premium?

ByteTree Premium is where you’ll find our most valuable insights and, above all, the portfolios. There are plenty of options to choose from, and we deliver results across the risk spectrum.

Subscribe to one of our Premium plans here.

To learn more about our different subscription plans and bundles, please click here.

Do I need an account to access free articles?

No, you do not need an account to access free articles. Our free research includes the Atlas Pulse Gold Report, BOLD Rebalancing Report, ATOMIC and The Weekly Roundup.

However, we highly recommend that you sign up for our newsletters to receive the latest articles directly in your inbox.

How do I subscribe to your free newsletters?

You can sign up for our free newsletters here.

Our free research includes the Atlas Pulse Gold Report, the BOLD Rebalancing Report, ATOMIC and The Weekly Roundup, but you can opt-in to receive any of our newsletters when you sign up. You can also change your newsletter preferences in your account settings anytime.

How do I change my newsletter preferences?

You can change your mailing preferences in your account settings.

Toggle the buttons to select which newsletters you would like to receive. If you want to receive a newsletter, make sure the white button is toggled to the right and has a dark blue background. If the button is toggled to the left with a grey background, you will not receive that newsletter.

I’m subscribed to a newsletter, but why am I not receiving emails?

Your email client may be filing our emails incorrectly. Please check your spam/junk folder.

Alternatively, you may have set your mailing preferences incorrectly in your account settings. Please make sure that the white button is toggled to the right for all the newsletters you want to receive.

Why am I receiving Premium newsletters?

You can opt-in to receive any of our newsletters, but you will only have full access to those that are included in your subscription plan.

You can change your mailing preferences in your account settings. Please make sure that the white button is toggled to the right for all the newsletters you want to receive.

Subscriptions

How do I subscribe to a Premium plan?

Subscribe to one of our Premium plans here.

When is my Premium subscription renewed?

Premium plans and bundles are renewed monthly. The first payment will be taken immediately when you subscribe, and the following payments will be taken on the same date each month.

Is there a minimum subscription term?

No, there are no lock-in periods, and you can cancel your subscription anytime in your account settings. Our Premium plans renew on a monthly basis, and if you cancel, you will retain access until the next renewal date.

What payment options do you offer?

We accept most major debit and credit card brands. If you experience any issues, please contact us at support@bytetree.com.

Do you offer Direct Debits?

We currently don’t offer Direct Debits. Our payment provider will issue an invoice for the monthly renewal and charge it against the card that you’ve added to your account.

Can I pay for a Premium plan with crypto?

Unfortunately, our payment provider does not currently accept Bitcoin or altcoins.

Do you offer annual subscription plans?

No, we currently do not offer annual subscriptions.

Active Subscriptions

How do I access my invoices?

You can access your invoices here.

Enter your email address and click “Send”. Then go to your inbox and click the “Log in” button in the email. The link will open in a new window. Scroll down to the bottom of the page to see your invoices. You can also download the invoice and receipt for payment. If you can’t find the invoice you’re looking for, please contact us at support@bytetree.com.

Can I change my payment details?

You can change your payment details in your account settings.

How do I change to a different Premium plan or bundle?

You can change your plan in your account settings. Changes to your subscription plan will come into immediate effect after you subscribe.

If I change my subscription, will I be charged again?

Our subscription system has a built-in mechanism to prevent overcharging and will automatically settle any differences by your next invoice.

For example, if the new subscription plan is priced higher than what you currently pay, this will incur a pro-rata charge at the time of the change. The new price will then apply to the upcoming invoices on your regular billing cycle.

I’m a Premium subscriber, but I am not receiving emails?

Your email client may be filing our emails incorrectly. Please check your spam/junk folder.

Alternatively, you may have set your mailing preferences incorrectly in your account settings. Please make sure that the white button is toggled to the right for all the newsletters you want to receive.

I’m a Premium subscriber, but I’m receiving other newsletters too?

You can opt-in to receive newsletters that are not included in your Premium plan or bundle.

You can change your mailing preferences in your account settings. Please make sure that the white button is toggled to the right for all the newsletters you want to receive.

My account shows a different monthly payment than I was expecting?

Your account settings will show your subscription plan at full price. If your account has an active promotion code applied, it will automatically be added to the new invoice, and you will be charged the discounted amount. View your plan in your account settings or access your invoices here.

How do I cancel my Premium plan?

You can cancel your Premium plan in your account settings.

When will my Premium subscription end after I have cancelled it?

You will retain access to Premium until the next renewal date.

If you subscribed with a promotional code and the trial is still ongoing, you will retain access until the trial period is completed.

I’ve opted out of all the newsletters; why am I still being charged for Premium?

Opting out of newsletters will not cancel your Premium plan. You can change or cancel your plan in your account settings.

Accounts

How do I change the password for my account?

You do not need a password to log in to your account. When logging in, a log-in link will be sent to your email, which you will need to click to access the site.

Can I change the email address for my account?

You can change your email address in your account settings.

How is my data stored/managed?

We take your data privacy very seriously. Please refer to the privacy policy for details on how we store, log and manage your data.

Can I permanently delete my account?

Your account can be permanently deleted. Please contact us at support@bytetree.com to request this.